AquaRate/Focus Integration goes live at Wannon Water

Wannon Water went live with the Focus product this morning. The AquaTact CRM is used to gather information regarding the caller and classify the Issues, before being sent to the Focus system for dispatch and resolution. Once the process in the field completes the Customer Support staff can view the outcome back in the AquaTact screens.

The integration between the two products has allowed recorded Customer information to seamlessly flow through to trucks in the field and Job statistics to flow back.