AquaWeb is the AquaRate Web add-on to the AquaRate suite. This module allows automated delivery of customer bills via email. The functionality extends to reminder statements and final notices. The system also supports ad-hoc emailing, where customers call for duplicate accounts to be re-sent. This same architecture was then extended to include manually requested Information Statements. This new functionality has made a dramatic impression on the revenue staff.
Another boring, repetitive manual process has ceased at Wannon Water (to the delight of the Customer Relations team) with the introduction of the new emailing functionality. Those customers & solicitors who have expressed a desire to have their invoices, information statements and copies of invoices or updated information statements “delivered” by email are now being efficiently serviced with a click of a button.Robyn Phillips, Customer Relations Manager