Water Billing System

AquaRate

Quality Management System

Aquantify

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Update from Western Water

Western Water

Replacing billing systems is a complex task which can give the best IT Manager significant cause for concern. Thinking Windows’ absolute commitment and professional approach to replacing Western Water’s old system has resulted in a virtually seamless transition to AquaRate. The job included significant data conversion and integrations to both internal business systems and external agency and contractor systems. The project was delivered on time and to budget. Most importantly, Thinking Windows staff worked closely with Western Water staff to deliver a product fully tailored to our current and projected future business needs. Our staff could not be more pleased with the outcome.

Peter Donlon, General Manager, Customer and Community Relations at Western Water

Thinking Windows successfully delivers AquaRate to Western Water for “Go-Live”

Western WaterAt 7am on Tuesday the 1st of March the revenue department signed onto AquaRate for the first time in the live environment. The conversion from the existing system had progressed successfully throughout the preceding week and a fully integrated AquaRate system was delivered on time. Meter reading commenced the same day and completed rounds were being received by mid-day. All aspects of the system were available for use including integration to the CRM and GIS systems.

The staff at Western Water are to be congratulated for without their dedication we could not have completed such an effort in the time allotted.

All of the staff at Thinking Windows are looking forward to working with our latest customer.

TESTIMONIALS

What our customers think about our products and services

  • Thinking Windows’ absolute commitment and professional approach to replacing Western Water’s old billing system has resulted in a virtually seamless transition to AquaRate. The project was delivered on time and to budget.
    Peter Donlon // General Manager, Customer and Community Relations at Western Water
  • Thinking Windows worked closely with Western Water staff to deliver a product fully tailored to our current and projected future business needs. Our staff could not be more pleased with the outcome.
    Peter Donlon // General Manager, Customer and Community Relations at Western Water
  • Aquantify allows us to have all our water, wastewater, trade waste, and reuse data in one system, enabling us to easily create very powerful reports accessible by people from all parts of our business.
    Catherine Huf // Monitoring and Reporting Manager, Wannon Water
  • We’ve had Aquantify running for just over 2 months and I can’t think of working without it now! The process for configuring limits and email notifications is a breeze.
    Catherine Huf // Monitoring and Reporting Manager, Wannon Water
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